Store Policies

Please take some time to review our store policies.

Authentic Merchandise

We have been buying selling, trading and collecting antiques, collectibles and Pop Culture merchandise for OVER 40 YEARS. All our merchandise are 100 % authentic antiques and collectibles. We do not sell fakes or reproductions. We scour the planet finding new old stock antiques housewares and merchandise in bulk for our business. All our items offered for sale are fully researched before they are listed for sale.

Transparent Listing

All the listings on HKOVINTAGE.com are fully transparent. Every listing has a full detailed description that includes dimensions and condition of the item that’s being offered for sale. This will always include any defects or irregularities. Please be sure to read the entire listing for important information regarding our merchandise Before making a purchase. We encourage our potential customers to reach out to our customer service department through our email HKOVINTAGE@GMAIL.COM to ask or verify any questions regarding any merchandise we have listed. We have an excellent turnaround response time.

5-Star Customer Service

We have sold over 10,000 collectible & antique items online since 1996 on many different platforms including eBay and Etsy. We are proud to be recognized by thousands of Extremely satisfied customers that have

rated us with raving 5-star reviews and we have achieved star seller status. We treat our dedicated customer service with the highest regards. This doesn’t happen by accident. It happens by recognizing that “customers are our biggest asset”. We have a dedicated business email address and encourage all of customers to reach out with any issues that may arise.

Shipping

Most orders are processed with in 24 hours from being received and usually ship out within 3-5 business days. All our items are picked from our warehouse inspected and handled with great care to assure safe arrival to our customers. Most of our items are shipped via USPS either priority or ground advantage with tracking based on distance weight and dimensions. We always try to find the safest most economical way to ship our packages. And never charge a handling fee. Larger heavier packages may go out UPS or FedEx.

Combined Shipping/Multiple Purchases

If you would like to make multiple purchases and save money on combine shipping, we are excited to help. We will always do whatever we can to combine shipping on most items. Shipping prices may need to be adjusted and we will be happy to refund any postage overages once the shipping label has been printed. However, some items cannot be packaged together to assure safe arrival. If you have any questions regarding multiple purchases or combined shipping,

please reach out to our customer service.

Refund Policy

All sales are final. We do not offer refunds. But if there is an issue with your order, please reach out to our customer service Department at HKOVINTAGE@GMAIL.COM so we can assist you. If your order is received damaged or broken, we will require you to email several clear photographs showing the actual damage and the packaging. We may require you to return the merchandise to us so we can attempt to file an insurance claim with USPS or independent insurance carrier. This will be done by our discretion on a case-by-case basis.

Payments

All our payments are processed through Paypal and we accept various

forms of payments. Sorry, no checks or money orders.

Message From Our Founder

WE ARE A GREEN COMPANY! I think it’s extremely important to do our part. Recycle re-purpose reuse that’s our philosophy. Let’s be honest the very nature of our business is to bring to market new old stock repurposed, renewed and recycled merchandise so why wouldn’t I make it a conscious effort to be as green and eco-friendly as possible. All the packaging materials, air pillows bubble wrap, packing peanuts and boxes used to safely ship our items to your door come from various reusable, renewable and recycled sources. You will visibly notice most of our boxes are on there 2nd or third journey. A small number of boxes may need to be sourced as new for size requirements, but we try our hardest to only acquire these new boxes that are made from recycled materials as well. We encourage all our customers to re-reuse our already recycled packaging materials after it safely transports your purchase. This will help ensure that our next generation will be able to enjoy great vintage collectibles and antiques for many years to come.

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